Privacy Policy

Last updated: May 2026

What we collect

We collect your name, email address, phone number, and postcode when you request an appointment. If you proceed to a consultation, we collect health questionnaire responses as part of your medical record.

How we protect it

Your data is stored on encrypted, Australian-hosted servers. Access is restricted to authorised personnel only. We follow the Australian Privacy Principles under the Privacy Act 1988.

Who we share it with

We do not share your personal information with third parties without your explicit consent, except where required by law or necessary to provide you with medical care (e.g., sending prescriptions to your nominated pharmacy).

Your rights

You have the right to access, correct, or request deletion of your personal information at any time. Contact us at admin@trtgp.au to exercise these rights.

1. Introduction

TRT GP Australia (we, our, us) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following categories of personal information:

  • Identity information: First name, last name
  • Contact information: Email address, phone number
  • Location information: Postcode and Australian state or territory of residence
  • Health information: Health questionnaire responses (including medical history, current medications, and relevant health conditions)
  • Technical information: IP address, browser type, device information collected automatically when you visit our website

3. How We Collect Information

We collect personal information directly from you when you request an appointment, complete a health questionnaire, or participate in a telehealth consultation. We may also collect technical information automatically through cookies and similar technologies when you use our website.

4. Purpose of Collection

We collect personal information to manage your appointment request and contact you to confirm your booking, provide telehealth GP consultations and medical care, process Medicare bulk billing claims on your behalf, send prescriptions to your nominated pharmacy, improve our services, and comply with our legal and regulatory obligations.

5. Storage and Security

Your personal information is stored on secure, encrypted servers located in Australia. We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, modification, or disclosure, including encryption at rest and in transit, access controls, and regular security assessments.

6. Disclosure of Information

We do not sell, rent, or trade your personal information. We may disclose it to your nominated pharmacy (to dispense prescriptions), pathology providers (to process requests), Medicare/Services Australia (to process bulk billing claims), where required by law, or with your explicit consent.

7. Your Rights Under the Privacy Act 1988

You have the right to access your personal information, request correction of inaccurate information, request deletion where it is no longer required, withdraw consent, and lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Health Records

Health information collected during consultations is treated as part of your medical record and is subject to additional protections under applicable state and territory health records legislation.

9. Cookies and Analytics

Our website may use cookies and similar tracking technologies to improve user experience and analyse website usage. You can manage cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

For privacy enquiries, please contact us at admin@trtgp.au with the subject line 'Privacy Enquiry'. If you are not satisfied with our response, you may lodge a complaint with the OAIC at www.oaic.gov.au.