Privacy Policy

1. Who we are

TRT GP Australia is operated by Westergaard Pty Ltd (ABN 22 663 084 900), part of the Telehealth Australia Group. We provide GP-supervised testosterone replacement therapy via telehealth consultations with AHPRA-registered General Practitioners.

2. Information we collect

We collect personal information necessary to provide clinical care, including:

• Name, date of birth, contact details (email, phone)
• Medical history, symptoms, and health questionnaire responses
• Blood work results and pathology reports
• Medicare number (if provided for billing purposes)
• Payment information (processed securely via Tyro Health)

3. How we use your information

Your information is used to:

• Provide clinical care via telehealth consultations
• Maintain your medical records
• Process appointments and payments
• Communicate with you about appointments and care
• Comply with legal and regulatory obligations

We do not sell, rent, or share your personal or health information with third parties for marketing purposes.

4. How we store your information

Medical records are stored in Halaxy — an Australian-hosted, ISO 27001 compliant practice management system. Access is restricted to your treating GP and authorised clinical staff. All data is stored within Australia.

5. Your rights

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, you have the right to:

• Access your personal and health information
• Request corrections to inaccurate information
• Know how your information is being used
• Make a complaint about how your information is handled

6. Discreet billing

All charges appear on your bank or credit card statement as "Westergaard Pty Ltd" — not as a TRT or men's health clinic.

7. Cookies and analytics

Our website may use cookies and analytics tools to improve user experience. These do not collect personally identifiable health information. You can disable cookies in your browser settings.

8. Contact

For privacy inquiries or to exercise your rights, contact us at: admin@trtgp.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).